New learners
Your journey begins here
Everything you need to know about your apprenticeship, from the platforms you will use to what implementation hours actually mean. Have a look around.
Your toolkit
The apps you will be using
Throughout your programme you will use several applications to keep everything running smoothly. Your coach will help you navigate each of them confidently.
- Apprenticeship management
Aptem
Our main apprenticeship management platform. This is where you submit all work, documents and portfolio evidence.
- Assessment
BKSB
Our assessment platform. This is where you complete your initial assessments during onboarding.
- Training management
Bud
A training management platform. Current learners submit work here; new learners use Aptem.
- Virtual learning
iLearn
Our education and virtual learning platform, holding courses, videos, live streams and other eLearning material.
- Technical training
uCertify
Our specialist technology training platform, where you learn about technology in the workplace.
- Flexible catch-up
PG On Demand
Our flexible learning portal for catching up on recorded webinars and reviewing recorded sessions with your coach.
What you get
How we support you through the programme
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High-quality training
A tailored learning plan delivered by experienced digital coaches: live group workshops, interactive activity sessions, one-to-one coaching with personalised support, and a full menu of eLearning, webinars and course content.
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Bespoke coaching sessions
Once a month you meet your dedicated coach. Sessions align to your job role, your individual training needs and your workplace targets, so you can show real impact in your organisation.
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Supporting innovation through AI
We help you understand how AI and emerging technologies can be used safely, ethically and effectively at work, particularly when deciding whether a technology is the right fit for a task.
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Dedicated mentors
You get a personal coach and a workplace mentor. They work together to help you gain technical knowledge, apply tools in real projects, build confidence and improve processes.
Learner FAQs
The things new apprentices ask us
Implementation hours, portfolios, submissions and durations, in plain terms.
What are implementation hours?
Your employer uses the Growth and Skills Levy to fund your apprenticeship training programme. As a result, the government requires that all learners complete a set amount of learning hours across the duration of their course towards the programme’s knowledge, skills and behaviours. These are your implementation hours, often called the off-the-job training requirement. They are a key part of every apprenticeship programme, regardless of level or standard. Apprentices are required to log around 24 to 30 hours per month depending on duration, pro-rata for part-time employees.
How will I find all those hours?
Primary Goal implementation hours are structured so every apprentice meets the required minimum. They tend to come from two sources. First, each week we provide learning opportunities that count towards your hours: coaching sessions, live topic of the month group sessions, and a wide selection of webinars covering Microsoft, Apple, Google and apps for automation, projects, data dashboards, communication and teaching. Second, most apprentices make up the bulk of their hours from learning experiences that occur naturally in the workplace, such as shadowing colleagues, attending meetings, conferences, personal CPD, or trying out new tools to gain feedback as part of the learning experience.
How long do apprenticeships last?
Typically 12 to 18 months depending on the programme level. That provides enough time to build meaningful skills that are retained long term, while delivering consistent impact in your role. For 2026 the apprenticeship rules have changed slightly, meaning we are now able to deliver shorter, more compact apprenticeship units. Initially we have created three AI Leadership units with a duration of 30 hours each.
What is my portfolio?
Your portfolio is a curated collection of work, projects and documents that proves your competence in the Knowledge, Skills and Behaviours required for your qualification. It is a vital tool for your ongoing progress reviews and your final End Point Assessment. A strong portfolio highlights your best, most relevant work rather than a high volume of minor tasks.
Where do I submit implementation hours?
You document your implementation hours in an Excel workbook, which is then submitted into Aptem at the end of each month.
Need a hand?
No question is too small
Starting something new can feel a little overwhelming, but you will not be doing it alone. Our team supports you through every stage of enrolment and onboarding. If you have a question, are unsure about next steps, or simply want to talk something through, get in touch.
Safeguarding
At Primary Goal, the safety and well-being of our learners is our highest priority. Our Designated Safeguarding Lead is Norah Smith, the primary point of contact for any safety, well-being or protection concern. In Norah's absence, Helen Morris is our Deputy Designated Safeguarding Lead.
You've got this
Ready to start your journey ?
Your coach, your platforms and your team are all lined up. If anything is unclear, just ask.